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同意常见问题

Answers to frequently asked questions about using 同意 可以在下面找到. 点击ing on a question's text will display the corresponding answer. If you have a question that is not answered below, please contact the Customer Care Center via e-mail (financecustomercare@俄亥俄州.edu)或电话(740).597.6446).

为什么我不能登录同意?

Employees should use their 俄亥俄州 ID and password to login to 同意. If you are having issues logging into the system, please contact 金融 Customer Care for assistance via e-mail (financecustomercare@俄亥俄州.edu)或电话(740).597.6446).

What should I do the first time I login to 同意?

的 first time you login to 同意, you should complete your profile. 要执行此操作,请单击 配置文件 链接,然后 配置文件设置.  Required information within the 个人信息 选项卡 must be completed before you first attempt to book a trip in 同意. 同意创建了一个 Updating Your 旅行 配置文件 video to guide users through this process.

How do I assign a delegate to approve expense reports or arrange my travel?

费用的代表

  • 在“同意”中单击 配置文件 然后 配置文件设置
  • 在 配置文件选项 页面,选择 费用的代表
  • To add a new delegate, click 添加
  • Start typing the name of the person you would like to add within the search box and click on their name once it appears
  • Select the options to enable for the new delegate. 更多关于 添加费用委托 可从同意.

旅行的推销

  • 在“同意”中单击 配置文件 然后 配置文件设置
  • 在 配置文件选项 页面,选择 设置旅行助理 or 助理/经理
  • 点击 添加助手
  • Start typing the name of the person you would like to add within the search box and click on their name once it appears
  • Select the options to enable for the new assistant 然后 click 保存
Why should I use 同意 instead of calling the agent directly?

同意 allows you to quickly make plans after viewing your travel options. You also maintain access to discounts and can compare the discounted pricing within 同意 with internet fares and other alternatives to find the best travel solution that still complies with the University's travel policies. 同意 allows you to access all your travel plans and provides travel alerts.

How does booking with 同意 differ with purchasing an internet fare through a supplier's website?

同意 provides access to both the agency rates and internet fares. 的 difference lies in where the transaction is fulfilled and who provides the customer support. 采购 through 同意 provides access to full support through your agent to make changes as the ticket is purchased through the agency.

What happens if I do not comply with company policy?

When you go outside of your company policy, 同意 notifies you by showing the fare with a warning icon. When you select an option with a travel policy violation, 同意 prompts you to enter an explanation as to why you chose this fare over a compliant one.

Can I add a car or hotel to an airline reservation after it is booked or change one of my reservations after it's been booked?

是的, changes can be made to existing trips. On the main 同意 page there is a 我的旅行 section that shows your upcoming travel arrangements. Select the trip that needs editing 然后 click 改变 to choose which details of the trip need edits. 同意有一个 更改旅行视频 如需进一步指引.

How can I view the itinerary for flights I have already booked?

On the main 同意 page, review the 我的旅行 section. For more detailed information, click the appropriate trip name. This will open a new page containing detailed information about the bookings.

How do I split (allocate) an expense to multiple accounts?

点击 分配 button located on the bottom right of the 费用 选项卡. 的 报告拨款 窗口. Choose your allocation method from the drop-down list by clicking the 分配的 button. 点击 添加新分配 to create additional account lines as needed. Enter the amount/percentage and account number information for each line, then click 保存.

How are per diems handled in the system?

旅行 allowance (per diem meals and incidentals) amounts are fed from the GSA schedule, updated annually for domestic, 国际电话按月收费. To receive reimbursement, select 是的 when asked the travel allowance expenses question after creating the report header.

When I create my itinerary, I get an error that the date overlaps with an existing itinerary. How do I delete the previous itinerary?

点击 Details 按下并选择 可用的行程. You may then delete the itinerary that conflicts with the new itinerary.